GADDZY Digital Device Buyback Platform
GADDZY is a digital recommerce and device buyback platform currently being developed for Sai Mobiles. The platform is designed to simplify the process of selling used smartphones and other consumer devices by allowing customers to find their device, provide its condition details, receive an estimated buyback value, and schedule a pickup online. The project is currently in active development, with the customer-facing selling journey and supporting business workflows being developed as part of the platform.
The Problem
The traditional used-device selling process often depends on customers visiting a physical store, where the device is inspected manually and the final price is determined.
GADDZY aims to provide a more convenient digital-first experience where customers can begin the selling process online, understand the estimated value of their device, submit their details, and schedule a pickup.
The Challenge
The key challenge is designing a simple customer experience around a multi-stage device buyback process.
The platform needs to collect meaningful device and condition information while keeping the experience easy for customers. At the same time, the online estimated value needs to connect with the real-world verification process carried out by GADDZY executives.
As the project is still in development, the platform architecture is also being designed to support future operational and administrative requirements.
Development Process
1. Defined the overall GADDZY customer journey and business workflow.
2. Planned the customer-first website experience.
3. Designed the device discovery flow using brand, model, and variant selection.
4. Structured the device condition and information collection process.
5. Developed the estimated valuation workflow.
6. Designed the customer information and pickup scheduling flow.
7. Structured the backend requirements for devices, customers, sell requests, estimates, and pickups.
8. Planned the executive verification workflow.
9. Iterated on the platform based on ongoing project requirements.
10. Continuing development and refinement toward the production-ready GADDZY platform.
The Solution
We are developing GADDZY as a customer-focused digital device buyback platform.
The planned experience allows customers to search and select their device by brand, model, and variant, provide structured information about its condition, receive an estimated buyback value, and continue with customer details and pickup scheduling.
The platform is also being structured to connect the online customer journey with the operational workflow used for physical device verification and final transaction completion.
Outcomes & Impact
Established the foundation for a digital device buyback platform.
Designed a structured online journey for selling used devices.
Created the foundation for online device valuation and pickup scheduling.
Connected the customer journey with the planned physical verification workflow.
Built the platform architecture with future operational expansion in mind.
Project is currently in active development.
What We Delivered
UI/UX Design
Responsive Web Development
Customer Selling Journey
Device Search & Discovery
Device Catalog
Brand, Model & Variant Selection
Device Condition Questionnaire
Estimated Buyback Value Flow
Customer Information Flow
Pickup Scheduling
Sell Request Workflow
Executive Verification Workflow
Pricing Engine
Key Features
Device search and discovery
Brand, model and variant selection
Device condition information flow
Estimated buyback valuation
Pricing engine
Customer information collection
Pickup scheduling
Sell request workflow
Executive verification workflow
Mobile-first responsive experience
